1. Purpose

This Return & Refund Policy ensures a clear and consistent approach for handling returns, refunds, and exchanges. Our goal is to provide a fair, transparent, and hassle-free experience for all customers.

2. Scope

This policy applies to all purchases made through our website, including domestic and international orders. Exceptions are clearly stated in the sections below.

3. Eligibility for Returns and Refunds

To qualify for a return or refund:

• Items must be returned within 30 calendar days from the date of delivery.
• Products must be unused, unwashed, and in original packaging with all accessories, manuals, and tags intact.
• Proof of purchase, such as an order confirmation or invoice, is required.
• Non-returnable items include:
  • Perishable goods (e.g., food, plants)
  • Opened health and beauty products
  • Personalized, custom, or engraved items
  • Gift cards, downloadable products, or digital content

4. Initiating a Return

1. Log in to your account or visit the website return portal.
2. Submit a return request with:
   • Order number
   • Item(s) to return
   • Reason for return
   • Photos (if the item is defective or damaged)
3. Once approved, a Return Merchandise Authorization (RMA) number will be issued.
4. Pack the item securely, including all original packaging, accessories, and documentation.

5. Return Shipping

• Customers are generally responsible for return shipping costs unless the return is due to our error (defective or incorrect item).
• Use a trackable shipping service to ensure safe delivery.
• Include the RMA number clearly on the package.
• We are not responsible for returns lost in transit if tracking is not provided.

6. Refund Processing

• Refunds will be processed to the original payment method within 5–10 business days after receiving and inspecting the returned item.
• The refund amount may exclude shipping costs unless the return is due to our error.
• Partial refunds may be applied for:
  • Items missing parts
  • Items returned in used condition
  • Items damaged by the customer

7. Exchanges

• Exchanges for a different size, color, or product require a standard return followed by a new purchase.
• Exchanges are subject to product availability.
• In some cases, a store credit may be offered instead of an exchange.

8. Damaged, Defective, or Incorrect Items

• Report damaged or incorrect items within 7 days of delivery.
• Provide photographs and a detailed description.
• We will arrange a replacement or full refund at no additional cost.

9. Late or Missing Refunds

• If you have not received your refund within 10 business days after we processed it, check with your bank or payment provider.
• Contact customer service if there is still no resolution.

10. Return Exceptions

• Items not in original condition or missing components may not qualify for a full refund.
• Sale or clearance items may have specific return policies posted at purchase.

11. International Returns

• International returns are subject to the same 30-day policy, but shipping times may vary.
• Customers are responsible for customs duties, taxes, and return shipping costs unless the return is due to our error.

12. Additional Terms

• We reserve the right to refuse a return if it does not meet policy requirements.
• All returns are inspected and verified for authenticity before a refund is processed.

13. Contact Information

For return requests or questions, customers may contact support via the website portal or live chat.