This policy details our order processing and shipping timelines to provide clarity on when you can expect your purchase.

Order Processing:
All orders are verified for payment accuracy and inventory availability. Our standard processing time is 1 to 2 business days (Monday through Friday, excluding public holidays) after your order is confirmed. Orders placed after 12:00 PM local time or on weekends/holidays will begin processing the next business day. You will receive an order confirmation email immediately after purchase and a separate shipping confirmation email with tracking details once your order has been dispatched from our warehouse.

Domestic Shipping:
For all shipments within our home country, we utilize trusted courier services. The transit time from the date of dispatch is guaranteed to be no more than 5 business days. Delivery is typically attempted on weekdays. It is the customer’s responsibility to ensure the shipping address provided is complete and accurate. We are not liable for delays caused by incorrect addresses, failed delivery attempts due to customer unavailability, or unforeseen carrier disruptions.

International Shipping:
We ship to a wide range of international destinations. The transit time for international orders, from the date of dispatch, is guaranteed to be no more than 7 business days. Please be aware that any applicable customs duties, import taxes, or brokerage fees are the sole responsibility of the recipient. These charges are not included in our product or shipping prices, and we have no control over them. Customs clearance procedures can occasionally cause delays beyond our 7-day window; therefore, these potential delays are not included in our stated transit estimate.

Shipping Costs & Delays:
Shipping costs are calculated in real-time at checkout based on package weight, dimensions, and destination. Delivery times are estimates and are not guaranteed in cases of force majeure events (e.g., severe weather, natural disasters, global pandemics, or widespread carrier issues). While we make every effort to ensure timely delivery, we cannot be held responsible for delays once the package is in the hands of the shipping carrier. For lost or stalled packages, we will open an investigation with the carrier, which may take several business days to resolve.